Contact information
We believe that clear communication is an important part of a reliable online shopping experience. Whether you need help before placing an order, have a question about a journal or notebook, need assistance with shipping, or want to discuss a return or refund, you can contact Mapleton.quest using the information below.
Business Information
Company Name: WSO, Inc.
Business Address: 5032 Randall Pkwy, Wilmington, NC 28403, United States
Return Address: 5032 Randall Pkwy, Wilmington, NC 28403, United States
Primary Contact: XAVIER RASHAD CLARK
Email: [email protected]
Customer Service
Our customer service contact can assist with matters including:
- Product questions;
- Journal and notebook specifications;
- Order status;
- Order confirmations;
- Shipping questions;
- Tracking information;
- Address corrections;
- Damaged deliveries;
- Missing packages;
- Return requests;
- Refund questions;
- Exchange requests where available;
- Website-related questions;
- Privacy inquiries; and
- General customer concerns.
Order Assistance
When contacting us about an existing order, please provide your order number whenever available.
Including the order number, purchaser name, and a concise description of the issue can help us locate the relevant transaction more efficiently.
For damaged or defective products, photographs may also be helpful.
Return Assistance
Customers should contact us before mailing a return whenever possible.
Please do not assume that sending merchandise directly to the return address automatically creates an approved return. We may need to confirm eligibility and provide return-processing instructions.
Privacy Requests
Privacy-related questions or requests may be submitted to:
For certain requests involving personal information, we may need to verify the identity of the requester before disclosing, correcting, or otherwise handling account-related information.
Legal and Policy Questions
Questions concerning our Return and Refund Policy, Privacy Policy, Terms of Service, Shipping Policy, or Legal Notice may also be directed to the same contact email.
Communication Standards
When contacting Mapleton.quest, please provide accurate and relevant information.
For security reasons, customers should not send passwords, complete payment-card numbers, or other unnecessary sensitive credentials through ordinary email.
Response Times
We aim to respond to customer inquiries within a reasonable period. Response times may vary depending on the complexity of the request, order volume, weekends, holidays, carrier investigations, and other operational circumstances.
Urgent shipping problems should be reported as soon as possible because some carrier or fulfillment actions may only be available for a limited period.
Written Records
Customers may wish to retain order confirmations, shipping notices, tracking information, photographs of damaged packages, and customer-service correspondence relating to an order.
Maintaining these records can make it easier for both the customer and Mapleton.quest to review a transaction.
Official Contact Details
WSO, Inc.
5032 Randall Pkwy
Wilmington, NC 28403
United States
XAVIER RASHAD CLARK
[email protected]
These contact details are intended for legitimate customer, order, privacy, return, shipping, and legal communications.