Terms of service

These Terms of Service ("Terms") govern access to and use of Mapleton.quest and purchases of journals, notebooks, and related stationery products offered through the website.

By accessing the website, placing an order, or otherwise using our services, you acknowledge that you have read and agree to these Terms to the extent permitted by applicable law.

1. About Mapleton.quest

Mapleton.quest is operated by:

WSO, Inc.
5032 Randall Pkwy
Wilmington, NC 28403
United States

Contact: XAVIER RASHAD CLARK
Email: [email protected]

Throughout these Terms, "Mapleton.quest," "WSO," "we," "us," and "our" refer to WSO, Inc.

2. Website Use

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to:

  • Violate applicable laws or regulations;
  • Attempt unauthorized access to website systems;
  • Introduce malicious code;
  • Interfere with website security;
  • Scrape or copy substantial website content without authorization;
  • Use the website to conduct fraudulent transactions;
  • Impersonate another person or business;
  • Submit misleading information; or
  • Use the website in a manner that could damage its operation or availability.

3. Product Information

Our products primarily consist of journals and notebooks designed for writing, planning, organization, recording ideas, sketching, note-taking, and related stationery activities.

We attempt to describe products accurately, including available designs, dimensions, formats, materials, page characteristics, and other relevant features.

However, minor differences may occur because of:

  • Screen settings;
  • Lighting;
  • Photography;
  • Manufacturing batches;
  • Printing processes;
  • Paper characteristics; or
  • Reasonable product variation.

Such differences do not automatically constitute a defect.

4. Stationery and Intended Use

Customers are responsible for selecting products appropriate for their intended writing or organizational needs.

Notebook pages may differ in texture, thickness, ruling, binding, and writing characteristics. Customers should use writing instruments and accessories appropriate for the selected paper.

Unless expressly stated otherwise, our journals and notebooks are not represented as waterproof, archival, fireproof, or suitable for specialized professional recordkeeping.

5. Product Availability

Products may become unavailable without prior notice. We may limit quantities, discontinue products, modify product specifications, or correct listing errors.

If a product becomes unavailable after an order has been submitted, we may contact the customer regarding an appropriate resolution, which may include cancellation and refund where appropriate.

6. Pricing and Order Information

Prices are displayed in U.S. dollars unless otherwise indicated.

We make reasonable efforts to maintain accurate pricing information. If an obvious pricing or listing error occurs, we may take appropriate corrective action consistent with applicable law.

An order confirmation indicates that we received the order. It does not necessarily mean that the order has been finally accepted if additional verification or correction is required.

7. Payment

Orders must be paid using an accepted payment method.

By submitting payment information, you represent that you are authorized to use the payment method.

We may use third-party payment processors to securely process transactions.

8. Shipping

Eligible orders receive free shipping, except that orders with a merchandise total below $10.00 are subject to a $5.99 shipping charge.

Additional shipping terms, processing information, delivery expectations, address requirements, and delivery exceptions are described in our Shipping Policy.

9. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Customers should review that policy before completing a purchase, particularly if purchasing journals or notebooks intended for a specific event, gift, project, or deadline.

Nothing in our return policy is intended to waive a right or remedy that cannot lawfully be waived.

10. Intellectual Property

Unless otherwise stated, website content may include text, graphics, photographs, product descriptions, page layouts, logos, design elements, and other materials owned by or licensed to WSO, Inc.

You may view and use website content for ordinary personal shopping purposes.

You may not reproduce, republish, modify, distribute, commercially exploit, or create derivative works from substantial website content without appropriate authorization.

11. User Communications

If you contact us, you agree that the information you provide will be truthful and sufficiently accurate for us to respond.

Customers should not submit passwords, financial account credentials, government identification numbers, or other highly sensitive information through ordinary customer-service correspondence unless specifically requested through an appropriate secure process.

12. Prohibited Activities

You may not use Mapleton.quest to:

  • Conduct fraudulent purchases;
  • Abuse promotions or refund systems;
  • Attempt unauthorized payment transactions;
  • Introduce malware;
  • Probe or circumvent security controls;
  • Disrupt website infrastructure;
  • Harvest customer information;
  • Create misleading representations of affiliation with WSO, Inc.; or
  • Engage in activity that violates applicable law.

13. Third-Party Services

Certain website functions may depend on third-party providers, including payment, hosting, analytics, security, communication, and delivery services.

Those providers may maintain separate terms and privacy practices.

14. Disclaimer

To the maximum extent permitted by applicable law, the website and its informational content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, completely current, or free from technical defects.

This does not eliminate obligations or consumer protections that applicable law does not permit a business to disclaim.

15. Limitation of Liability

To the extent permitted by applicable law, WSO, Inc. will not be responsible for indirect, incidental, consequential, special, or punitive damages arising from use of the website or purchase of products, except where such limitation is prohibited by law.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.

16. North Carolina Law

These Terms are intended to be interpreted consistently with applicable laws of the State of North Carolina and applicable federal law.

North Carolina General Statutes Chapter 75 addresses monopolies, trusts, and consumer protection, including the prohibition against unfair or deceptive acts or practices in or affecting commerce.

No provision of these Terms is intended to waive a non-waivable consumer protection or statutory remedy.

17. Dispute Resolution

If a customer has a concern regarding an order, product, refund, shipment, or other issue, we encourage the customer to contact us first so that the matter can be reviewed and resolved where possible.

Any formal dispute will be handled under applicable law and in a forum having lawful jurisdiction over the dispute.

18. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

19. Changes to These Terms

We may update these Terms periodically. Changes may be made to reflect changes in our business, products, website functionality, or legal requirements.

The revised Terms will identify their effective date.

20. Contact

Questions concerning these Terms may be directed to:

WSO, Inc.
5032 Randall Pkwy
Wilmington, NC 28403
United States

XAVIER RASHAD CLARK
[email protected]