Refund policy
At Mapleton.quest, we want every journal and notebook order to arrive in a condition that allows you to begin planning, recording, sketching, organizing, and preserving your ideas without unnecessary inconvenience. We understand that stationery is often personal: a notebook may be selected for a particular writing style, project, study routine, travel plan, creative practice, or gift. For that reason, we have established the following Return and Refund Policy to explain when an item may be returned, how a return should be requested, and how refunds are processed.
This policy applies to purchases made through Mapleton.quest and should be read together with our Terms of Service and Shipping Policy.
1. Return Period
Unless a different period is required by applicable law or expressly stated on a product page, eligible unused products may generally be returned within 30 calendar days after delivery.
To qualify for a standard return, the notebook or journal should be:
- Unused and unwritten in;
- Free from handwriting, highlighting, drawing, stickers, markings, or other alterations;
- Free from stains, moisture damage, food residue, odors, or other contamination;
- Not torn, folded, cut, punched, or otherwise modified;
- Returned with any original packaging, inserts, accessories, or components reasonably associated with the product; and
- In sufficiently resalable condition.
Because notebooks and journals are intended for writing and creative use, a product that has already been substantially written in, decorated, personalized, or otherwise used may not qualify for a standard change-of-mind return.
2. How to Request a Return
Before sending anything back, please contact:
Email: [email protected]
Contact Person: XAVIER RASHAD CLARK
Please provide:
- Your name;
- Order number;
- Date of purchase;
- Name or description of the journal/notebook;
- Reason for the requested return;
- Photographs, where the product is damaged, defective, incorrect, or materially different from the order; and
- Any other information reasonably necessary for us to locate and evaluate the order.
Do not automatically send merchandise to the return address before contacting us. We may need to provide return instructions so that the package can be properly identified and processed.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.
Examples may include:
- A notebook arriving with substantial physical damage;
- Pages being severely torn, detached, or unusable;
- A binding defect that materially prevents normal use;
- A materially incorrect product being shipped;
- A significant manufacturing defect; or
- Damage that appears to have occurred during transportation.
When reporting shipping damage, photographs of the outer packaging, shipping label, and damaged product may help us investigate the issue efficiently.
Depending on the circumstances, we may offer a replacement, replacement component where practical, refund, or another appropriate resolution.
4. Returns for Personal Preference
A customer may change their mind about a notebook's cover design, paper format, size, color, ruling style, layout, or other preference. If the item is otherwise eligible for return, we will evaluate the request under the standard return conditions described above.
A product that has been used, written in, decorated, personalized, or materially altered may not be accepted as a standard preference-based return.
5. Return Shipping
For a return based solely on personal preference or ordering the wrong product, the customer may be responsible for reasonable return shipping costs unless we expressly agree otherwise.
If the return results from our error, such as shipment of the wrong item, or from a qualifying defective or materially damaged product, we will determine an appropriate resolution consistent with applicable law and the circumstances of the order.
6. Return Inspection
Returned merchandise may be inspected after arrival. Inspection allows us to determine whether the item corresponds to the reported order and whether it satisfies the applicable return conditions.
If a returned notebook has been written in, heavily marked, damaged after delivery, or otherwise used beyond reasonable inspection, the requested refund may be adjusted or denied to the extent permitted by applicable law.
7. Refund Processing
Once an eligible return has been received and reviewed, an approved refund will generally be issued to the original payment method.
Please allow approximately 5–10 business days after approval for the refund to be processed. The time required for the funds to appear in an account may also depend on the customer's bank, card issuer, or payment provider.
Shipping charges, where applicable, may be treated separately from the merchandise refund depending on the reason for the return and applicable law.
8. Orders Under $10
Our standard shipping policy provides free shipping for qualifying orders, while orders with a merchandise total below $10 are subject to a $5.99 shipping charge. Where an order is refunded, the treatment of this shipping charge will depend on the reason for the return and applicable law.
9. Order Cancellation
If you need to cancel an order, contact us as soon as possible. We will attempt to stop fulfillment when practical.
Once an order has already entered fulfillment, been packed, or shipped, cancellation may no longer be possible. In that situation, the customer may need to receive the package and follow the applicable return procedure.
10. Gifts and Special Circumstances
If an item was purchased as a gift, the original purchaser may generally be required to initiate the refund because the refund normally returns to the original payment method.
For unusual circumstances, including verified delivery problems, damaged packages, or other exceptional situations, Mapleton.quest may review the matter individually.
11. North Carolina Consumer Protection
Mapleton.quest intends to administer returns, refunds, order communications, and product representations consistently with applicable North Carolina law, including North Carolina's laws concerning unfair or deceptive acts or practices.
Nothing in this policy is intended to waive, restrict, or eliminate a non-waivable consumer right or remedy provided by applicable law.
12. Policy Updates
We may update this Return and Refund Policy when our business procedures, products, payment systems, or legal obligations change. The version applicable to an order will generally be the version in effect when the relevant purchase was made, subject to applicable law.
13. Contact
For return or refund assistance:
WSO, Inc.
5032 Randall Pkwy
Wilmington, NC 28403
United States
Contact: XAVIER RASHAD CLARK
Email: [email protected]