Shipping policy

Mapleton.quest aims to make the delivery of journals and notebooks straightforward and predictable. Whether a notebook is being purchased for daily planning, school organization, creative writing, travel notes, project management, or gifting, we work to process orders carefully and provide useful shipping information throughout the fulfillment process.

1. Shipping Charges

Our standard shipping structure is:

  • Orders of $10.00 or more: Free shipping
  • Orders below $10.00: $5.99 shipping charge

The applicable shipping charge, if any, will be displayed during the checkout process before the order is completed.

2. Order Processing

Most orders are prepared for shipment within approximately 1–3 business days after successful payment and order verification.

Business days generally exclude weekends and applicable holidays.

Processing may take longer during:

  • Major promotional periods;
  • Seasonal shopping periods;
  • Unexpected inventory shortages;
  • Severe weather;
  • Carrier disruptions;
  • System interruptions; or
  • Other circumstances beyond our reasonable control.

3. Delivery Estimates

After an order has been processed and handed to the carrier, delivery time depends on the destination, carrier network, service level, weather, transportation conditions, and other circumstances.

Any delivery estimate shown during checkout or in an order communication is an estimate unless expressly identified as a guaranteed delivery commitment.

We encourage customers purchasing journals for birthdays, holidays, school terms, conferences, travel, or other time-sensitive events to order sufficiently in advance.

North Carolina's Department of Justice advises online consumers to pay attention to stated delivery dates and explains that federal rules may impose obligations when a seller cannot ship within a promised period.

4. Shipping Confirmation and Tracking

When tracking information is available, it may be provided after the order has been shipped.

Tracking information may initially show limited movement. It can take time for a carrier's system to register the first physical scan.

Mapleton.quest is not responsible for delays caused by carrier scanning, routing, weather, transportation congestion, or other events occurring after the package has entered the carrier network, although we will make reasonable efforts to assist customers with delivery issues.

5. Accurate Shipping Address

Customers are responsible for entering a complete and accurate shipping address.

Please carefully review:

  • Recipient name;
  • Street number;
  • Apartment, suite, or unit number;
  • City;
  • State;
  • ZIP code; and
  • Other delivery instructions.

If you discover an address error, contact us immediately at [email protected].

We will attempt to correct an address before shipment when operationally possible. Once a package has entered the carrier network, we may not be able to change its destination.

6. Undeliverable Packages

A package may be returned to us because of:

  • Incorrect address;
  • Incomplete address;
  • Missing apartment or unit information;
  • Refusal of delivery;
  • Repeated unsuccessful delivery attempts;
  • Failure to retrieve a package from a pickup location; or
  • Other carrier-designated delivery problems.

If a package is returned to us, we may contact the customer to determine whether reshipment or another solution is appropriate.

Additional shipping charges may apply when the failed delivery resulted from an incorrect address or customer-controlled circumstance.

7. Damaged Packages

If a notebook or journal arrives visibly damaged, customers should photograph the package and product and contact us promptly.

Useful photographs may include:

  • Exterior packaging;
  • Shipping label;
  • Interior packaging;
  • Damaged cover;
  • Damaged binding; and
  • Damaged or unusable pages.

This information may assist us in determining whether the issue occurred before shipment or during transportation.

8. Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, first check common delivery locations, household members, building reception areas, mailrooms, and nearby safe locations.

You may also contact the carrier using the tracking information.

If the package remains missing, contact us so that we can review the order and available carrier information.

9. Product Inspection After Delivery

We encourage customers to inspect their journals and notebooks soon after delivery.

Please check:

  • Product type;
  • Cover design;
  • Quantity;
  • Binding;
  • Page condition;
  • Visible manufacturing defects; and
  • Any obvious shipping damage.

If there is an issue, contact us promptly rather than continuing to use or write in the affected product.

10. Shipping and Returns

Shipping and return costs may be treated differently depending on why a product is being returned.

A customer-requested return due to personal preference may involve customer-paid return shipping, while a return resulting from our fulfillment error or a qualifying defective product may receive a different resolution.

Please consult our Return and Refund Policy before returning merchandise.

11. International Shipping

Unless expressly stated otherwise during checkout, our standard shipping policy is designed primarily for orders shipped within supported destinations in the United States.

If international shipping becomes available, additional delivery times, customs requirements, duties, taxes, or carrier restrictions may apply.

12. Shipping Restrictions

We may decline or cancel shipments to locations that cannot reasonably be served by our available carriers or that present legal, logistical, security, or operational restrictions.

If we cannot fulfill an order because of such a restriction, we will seek an appropriate resolution consistent with applicable law.

13. Shipping Delays Beyond Our Control

Shipping may be affected by circumstances such as:

  • Severe weather;
  • Natural disasters;
  • Transportation interruptions;
  • Carrier operational disruptions;
  • Government actions;
  • Public emergencies;
  • Address problems;
  • Unexpected regional events; or
  • Other circumstances outside our reasonable control.

Such circumstances may extend delivery times.

14. Contact for Shipping Questions

For questions concerning an order, tracking number, delivery address, delayed shipment, or damaged package:

WSO, Inc.
5032 Randall Pkwy
Wilmington, NC 28403
United States

Contact: XAVIER RASHAD CLARK
Email: [email protected]

15. Policy Updates

We may modify this Shipping Policy when carrier services, fulfillment procedures, shipping destinations, pricing, or legal requirements change.

The current version published on the website will identify its effective date.